Merchant Knowledge Base

Green Office Hours of Operation
The Green office is open every Monday through Friday, excluding federally recognized bank holidays. Our customer service telephone number is 404-891-1450 and...
Tue, 23 Oct, 2018 at 3:27 PM
Follow Up
If you requesting a followup for any reason, please submit a ticket to Support@Green.Money and a member of our staff will get back to you with 24 business ho...
Tue, 23 Oct, 2018 at 3:29 PM
I have a credit repair business that i just started it and I am looking for payment processing
Thank you for your interest in Green. We are a check processor that provides deposit solutions for businesses across all business types. To open an account,...
Tue, 30 Oct, 2018 at 11:45 AM
What is a Risky/Bad check?
Green.Money offers multiple verification options. If any negative information is found while verification is performed, that check will be flagged as Ris...
Tue, 30 Oct, 2018 at 11:51 AM
hi just checking on my ticket status
If you have recently submitted a ticket to our Customer Service email and have not received a response within 24 business hours, please call our customer ser...
Tue, 30 Oct, 2018 at 11:49 AM
I would like to cancel my green account
In the event that you wish to cancel your service and officially close your Green merchant account, you will need to submit this request in writing via the e...
Thu, 1 Nov, 2018 at 2:41 PM
I am a merchant
If you currently have a Green merchant account with us and you require assistance, please contact us at Support@Green.Money.
Thu, 1 Nov, 2018 at 2:47 PM
can someone actually help me a real person PLEASE
If you would like to speak with a live representative of Green, please give us a call at 404-891-1450!
Thu, 1 Nov, 2018 at 2:47 PM
How do I track a check after it has been processed?
In order to see the tracking information associated with your checks processed through Green, please take the following steps.   1. Log into your mercha...
Thu, 15 Nov, 2018 at 3:32 PM
Rates and Fees
All rates are decided on a case by case basis after your application has been fully reviewed by our underwriting department. For a brief outline of our rate...
Fri, 23 Nov, 2018 at 1:27 PM