Merchant Knowledge Base

How long can a customer refund an echeck
You can issue a refund to your customer any time you like, up to one year from the date of the echeck. If you are asking how long a customer can request a c...
Thu, 29 Nov, 2018 at 3:37 PM
cost
That depends on what services you wish to use. Take a look at our website at www.Green.Money. For echeck pricing, check out www.Green.Money/pricing.
Thu, 29 Nov, 2018 at 3:43 PM
Can I get my money back if I buy something online
You would need to speak to the merchant. We are a processor, similar to how Visa and Mastercard work. In order to request a refund from the company you purch...
Thu, 29 Nov, 2018 at 3:44 PM
Do you have echeck services?
Yes, we do. Check out our website for more information and to sign up. Go to www.green.money.
Thu, 29 Nov, 2018 at 3:56 PM
Do you offer check services?
Yes, we do. We offer all types of check services, even check verification and billpay services. Check out our website at www.green.money for more information.
Thu, 29 Nov, 2018 at 3:57 PM
What do you Charge?
That depends on the services being provided. We have a wide array of different check and check-related services. To view standard pricing please see www.Gre...
Thu, 29 Nov, 2018 at 5:05 PM
Can the Invoice template that is emailed to the customer be edited or customized?
An Email Invoice may not be customized at this time. If you have a suggestion as to how you would like to be able to customize the Invoice, please create a...
Thu, 29 Nov, 2018 at 5:26 PM
Pull a Report that Shows all Deposits
To see your most recent echeck deposits: 1. Log into your account. 2. Go to REPORT on the menu bar. 3. Choose CHECK HISTORY. If you need to look f...
Thu, 29 Nov, 2018 at 5:42 PM
How long after I send a invoice will the client receive it?
Usually, within a few seconds. However, it can take a few minutes depending on the email system of the receiving party. Also, your customer will need to open...
Thu, 29 Nov, 2018 at 5:54 PM
Contact Information
If you would like to speak with a live representative of Green, please give us a call at 404-891-1450.  Alternatively, you can submit a support ticket by ema...
Mon, 31 Dec, 2018 at 11:20 AM