Merchant Knowledge Base

How Do I Change My Email Address?
1. Log into your account at Green.Money. 2. Go to ACCOUNT on the menu bar. 3. Click on CHANGE ACCOUNT INFORMATION. 4. Change your email addres...
Sun, 16 Apr, 2017 at 12:07 PM
How Do I Change My Credit Card on File?
1. Fill out our online Credit Card Authorization Form. 2. A copy will be sent to you and to our staff to review. 3. Our staff will update the card on you...
Sun, 16 Apr, 2017 at 12:11 PM
Where Can I See My Transaction History?
1. Log in at Green.Money. 2. Go to REPORT on the menu bar. 3. Click on CHECK REPORT to pull a report from any date range, or CHECK HISTORY for the ...
Sun, 16 Apr, 2017 at 12:16 PM
How Do I Get a Monthly Statement?
1. Log into your account at Green.Money. 2. Go to REPORT on the menu bar. 3. Click on PROCESSING STATEMENTS.
Sun, 23 Apr, 2017 at 12:49 AM
Can I Withdraw Money From My Prepaid Balance?
We are not a bank. You cannot withdraw money from your prepaid merchant account. The funds you send to us are for prepaid echeck processing and check verifi...
Sun, 30 Apr, 2017 at 11:43 AM
How does my customer submit an Instant Check?
To submit an INSTANT CHECK payment, please follow the instructions below: 1. Go to https://greenbyphone.com/pay/  2. Enter your 10 digit telephon...
Mon, 3 Feb, 2020 at 11:42 AM
How to Change Company Information Provided on Customer Receipts
Adjusting the Company Information that is provided to your customers is a multi-step process. Please see the following steps for instructions on how to mak...
Wed, 26 Dec, 2018 at 3:39 PM
Weebly Integration
Weebly is a website building application. Since we do not directly integrate with Weebly, you would need to consult with them or an outside programmer on in...
Sun, 21 Oct, 2018 at 10:56 AM
What file type should I use when uploading an image of Green?
The Green system can accept multiple file types but we do have our preferred file format. Preferred File Format: -JPEG Accepted File Formats: -PDF -PNG -G...
Tue, 23 Oct, 2018 at 2:49 PM
What is the Status of My Application?
If you have recently applied for a Green Processing Account but are unsure of where your application stands, please review the following steps before contac...
Tue, 23 Oct, 2018 at 3:17 PM