Merchant Knowledge Base

How Do I Change My Checking Account On File?
1. Log into your merchant account at Green.Money. 2. Go to ACCOUNT on the menu bar. 3. Click on CHANGE BANK INFORMATION. 4. Enter the required...
Sun, 9 Apr, 2017 at 12:20 AM
How Do I Change My Password?
1. Log into your merchant account at Green.Money. 2. Go to ACCOUNT on the menu bar. 3. Click on CHANGE PASSWORD. 4. Enter your New Password. ...
Sun, 9 Apr, 2017 at 12:28 AM
What is Remote Deposit or RDC?
Are you interested in improving the speed of your deposits? Is waiting two days for funding slowing down your business? If you answered yes to either of the...
Tue, 30 Oct, 2018 at 3:09 PM
I Do Not See My Deposit
First, log into your account and make sure the batch was processed. 1. Go to REPORT on the menu bar. 2. Click on CHECK HISTORY. 3. Review the hi...
Sun, 21 Oct, 2018 at 11:21 AM
Do You Have an Instruction Manual?
Yes, we have several instruction manuals. CLICK HERE to see some of the more important ones. If you do not see the instruction manual you need, email us...
Mon, 22 Oct, 2018 at 12:58 PM
How Do I Find the API Documentation or Assistance?
For information on our API click here.
Sat, 8 Apr, 2017 at 1:24 AM
A Check Was Returned Unpaid. What Do I Do?
If a check bounces back to your bank account unpaid contact your customer to arrange payment. The decision to allow another check payment is up to you as a ...
Sun, 21 Oct, 2018 at 11:11 AM
Bank Account for Check Clearing
We do not offer "Check Clearing." We will process ACH debits and credits if you are approved for an ACH account. We DO NOT open or maintain bank a...
Mon, 22 Oct, 2018 at 1:01 PM
Do You Issue a Refund of My Fee if a Check is Returned Unpaid?
We will issue a FEE CREDIT for the fee we charged you if you meet certain criteria. Please CLICK HERE for more information. 
Mon, 22 Oct, 2018 at 1:03 PM
Can I Accept a Canadian Check?
Yes, you may accept a Canadian check if this feature is on your merchant account.  You may EMAIL your request to us for this feature. However, it is bes...
Mon, 22 Oct, 2018 at 1:05 PM